In 1996, amid the shouts of hawkers, the screech of matatus, and the scent of overripe fruit near Nairobi’s chaotic Marikiti Market, Kiiru and Mercy Mahiaini opened the doors to a tiny office beside KPCU. No fanfare. Just faith. One desk, one shared phone line, and one determined woman, Margaret, their first and fiercely loyal employee, who answered every call like it was the only one that mattered.

That was the quiet beginning of Incentive Travel Ltd. There was no advertising, only excellence, through Word-of-mouth. From Marikiti to Nairobi Baptist Church, to Adalyn Flats, then Chaka Place, and finally to our own home at Adlife Plaza, our journey has been steady and soul-filled, built on referrals, repeat clients, and a fierce commitment to personal service.

Clients did not just travel with us. They returned. They referred their friends, their companies, their children. We earned that loyalty the only way we knew how: with care, precision, and heart. Our foundation was and still is our values: a bold Will to Win, unwavering Integrity, Personal Accountability in every detail, Consistency that builds trust, and Purpose in every journey we design. We have watched clients land their biggest deals, celebrate milestones, because when travel is crafted with heart, it does more than take you somewhere, it transforms you.

As we grew, so did our calling. We launched ITL Safaris, a soulful wing of the business that curates personal escapes: romantic honeymoons, family adventures, and wellness getaways. Where Incentive Travel delivers precision for corporate clients, ITL Safaris offers depth, beauty. Then came a new request from our clients: “Can you handle the Audio - Visual at our conference too? “We saw the gap and that’s how PSAudiovisual was born and now delivers world-class audiovisual solutions from in the region in line with their motto “Kitu kizuri chajiuza.”